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Some Things Our Customers Have Said Or Done
We have had a customer this week bought an internal voice, fax modem complain
because it didn't say clearly on the box that he needed a PC. They thought it
would be able to send and receive faxes.
A customer once told us the PC had
never worked from the day of purchase. Straight out the box and nothing. The PC
had been pre-installed with an operating system and would, when switched on by
the customer boot to Windows and then ask them to enter a log on name. If the customers PC had been
broken before they got it home, why was their name on the log in window.
Some customers bring their machines back after just one week or so complaining
that it doesn't work any more. When you boot up the PC it takes so long for their taskbar to load, that the machine struggles on the
available resources. When you
finally get into Windows there are seven word processors, three office
applications, fifteen shareware programs but the directories have been deleted
and will no longer uninstall, four hundred Windows tmp files and ninety seven chk files in the root
folder, seven previous versions of config.sys, autoexec.bat etc, a hideous
purple, green kind of puck desktop with annoying sounds and icons, trailing
mouse pointers, eleven dial up accounts to modems that have been deleted, com ports
configured as five
, six or seven ? etc etc. Time to get out the recovery CD.
Why do customers go into control panel and delete devices that are in use. The
number of times we end up reinstalling windows because they deleted the mouse
when it didn't seem to work or removed one of the IDE controllers to see what
would happen when not in safe mode then wonder where it's gone. Best thing we ever
bought was Norton's Ghost.
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